Transport for London (TfL) has recently created the biggest transformational change to the London Underground network. A shift in culture has been made sustainable by their dedicated L&D programme, designed for each level of the organisation.
With the right interventions, tools, and events, TfL achieved:
A 3% improvement in perception relating to trust in senior leadership.
Savings of around £50m per annum over the TfL Business Plan 20/21.
An increase in employee helpfulness by 3%.